CUSTOMER CARE

We’re here to make your Baía experience as smooth and stress-free as possible — from first click to your next sauna session.

Below you’ll find everything you need to know about your order, shipping, returns, and caring for your bikini.

FAQ — Your Questions Answered →

Everything you need to know about sizing, fit, fabric, and how Baía bikinis are made for sauna heat, sea swims, and slow escapes.

💭 Not sure which size to order? We’ll help you find your perfect fit — check out our FAQ page.

Shipping Information →

We ship worldwide from the UK — carefully packed and tracked to your door.

Find delivery times, costs, and tracking info for your country.

🚚 Click here to view our full Shipping Info.

Returns & Care →

Learn how to care for your Baía bikini so it lasts season after season — and how to return or exchange if it’s not quite right.

🌿 Read our Returns & Care guide.

Events — Slow Sundays →

Join us for a dreamy morning of yoga, sauna, cold plunge, and connection.

Each event includes your own Baía bikini + goodie bag.

☀️ See upcoming Slow Sundays events.

Contact Us →

Need help, advice, or just want to chat about fit or fabrics?

We’d love to hear from you.

📩 Email us at hello@baiathebrand.com or message us on Instagram @baiathebrand.

Our Promise

Every Baía piece is designed slowly and intentionally — built to last, made to move, and inspired by heat, cold, and connection.

We’re a small UK brand with big love for the details — thank you for being part of it 💛

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